One of the big struggles for every MSP is handling the broad range of support hours needed by your customers. You and your staff don’t want to have to be available twenty four hours a day, seven days a week. MSPs need affordable, sustainable inbound customer support paths whether for calls, emails, instant messaging, text, tickets, or alerts.
NTG Off Hours and Overnight Inbound Customer Support Handling services steps in to fill in the “gap” allowing you to cost effectively handle broad coverage to ensure that your customers get a continuity of protection even when your team needs a break. From basic inbound communication handling that hands off to your team as needed, to advanced support options with NTG providing technical escalation as well, we have a plan and approach to support the way that your company wants to work.
We offer both pooled resources, partially pooled Full Time Equivalency (FTEq) resources, and dedicated Full Time (FTE) resources to provide the flexibility necessary to provide the style of customer service that best meets your needs, while maintaining a budget that works for you.
Take back your holidays, enjoy your weekends, feel confident staying home sick, and let your team catch up on sleep. MSP Customer Inbound Services by NTG will let you get back to actually keeping your customers happy, rather than worrying about missing a call or email.
Contact your NTG account representative to learn more about growing your business with MSP Customer Inbound Services.